{"xsrfToken":"e628a8a2f6ee26f17a934b14cb500d0715c73bfb_lout","branding":{"id":"26","key":"frontend","name":"Frontend","portalBaseUrl":"/servicedesk/customer/portal/26"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c1ed044a-587e-443c-b87d-6907905e5755/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDg3OGM3ZC04NGEzLTQyNjctOGM5Ni1lNWRkZWRkNmYyNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMxZWQwNDRhLTU4N2UtNDQzYy1iODdkLTY5MDc5MDVlNTc1NSI6WyJyZWFkIl19LCJleHAiOjE3NDcxMDc2OTgsIm5iZiI6MTc0NzEwNzA5OH0.Icuukew9XSWK6zuCuIIcyZHZxllzuxtN0MUNXo7FyVo&client=0d878c7d-84a3-4267-8c96-e5ddedd6f274&mode=fit","logoId":"c1ed044a-587e-443c-b87d-6907905e5755","isLogoAvailable":true,"helpCenterTitle":"commercetools support","sharedPortalName":"commercetools support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"commercetools support","sharedPortalName":"commercetools support","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#191741","helpCenterTitleColor":"#f7f7f7","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"26","key":"frontend","projectId":10184,"serviceDeskId":26,"name":"Frontend","description":"<p>Get support for:<br> commercetools Frontend</p>","portalBaseUrl":"/servicedesk/customer/portal/26","reqTypes":[{"id":"238","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Report a problem</p>","icon":10601,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[60],"key":""},{"id":"239","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"<p>Ask us a question</p>","icon":10602,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[60],"key":""},{"id":"240","name":"Report an ongoing outage","descriptionHtml":"","callToAction":"Report an ongoing outage","introHtml":"<p>Time critical incidents that affect your end customers.<br> Have you checked <a href=\"https://status.commercetools.com/?\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://status.commercetools.com/?</a> Incident reports trigger escalation procedures and wake-up calls. We may choose to charge the effort caused by off-topic incidents.</p>","icon":10603,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[60],"key":""},{"id":"241","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>Request a service</p>","icon":10604,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[60],"key":""},{"id":"242","name":"Suggestion","descriptionHtml":"","callToAction":"Suggestion","introHtml":"<p>Submit a suggestion</p>","icon":10605,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[60],"key":""},{"id":"243","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"","icon":10600,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[],"key":""}],"reqGroups":[{"id":60,"name":"Support request"}],"orderMapping":{"60":[239,242,238,240,241]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"43c793b7-d08d-33f0-a8f5-70816744e3b1","appLinkName":"System Confluence","appLinkUrl":"https://commercetools.atlassian.net/wiki","spaceKey":"SupportKBCoFe","spaceName":"Support KB CoFe","spaceUrl":"https://commercetools.atlassian.net/wiki/spaces/SupportKBCoFe","isServer":false},"labels":[],"projectKey":"FRONTEND","serviceDeskId":26,"kbLinkDomainURLs":["https://commercetools.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":26,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FRONTEND","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDg3OGM3ZC04NGEzLTQyNjctOGM5Ni1lNWRkZWRkNmYyNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE4NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxMDgyOTgsIm5iZiI6MTc0NzEwNzA5OH0.alzZoV3cQZDhzUkg7-6Gaq2VlcSZBFH5yVIlL49rcQU","targetCollection":"upload-project-10184","endpointUrl":"https://api.media.atlassian.com","clientId":"0d878c7d-84a3-4267-8c96-e5ddedd6f274","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":241,"projectId":10184,"form":{"name":"Service Request","descriptionHtml":"","callToAction":"Service Request","intro":"<p>Request a service</p>","instructions":"","icon":10604,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/26/create/241","requestValidateBaseUrl":"/servicedesk/customer/portal/26/validate/241","calendarParams":{"firstDay":0,"date":"2025-05-13T05:31:39+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDg3OGM3ZC04NGEzLTQyNjctOGM5Ni1lNWRkZWRkNmYyNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE4NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxMDgyOTksIm5iZiI6MTc0NzEwNzA5OX0.gIVdb5CL5W8c2GzrN36_jKmYTIrqUCW8k0ShtdSyp_U","targetCollection":"upload-project-10184","endpointUrl":"https://api.media.atlassian.com","clientId":"0d878c7d-84a3-4267-8c96-e5ddedd6f274","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2025-03-27T15:12:09.013312837Z","publish":{"jira":{"newIssueRequestTypeIds":[241],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[241],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Service request form","submit":{"lock":false,"pdf":false},"templateFormUuid":"9a8e8321-3399-47c7-b161-f07c75ba4c90"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"8e161a9c-a9f9-42ba-9a67-26355bdd49ee"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"e3ba1558-f3d4-4a6e-8547-35c08f8dd0cc"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"6fab0e83-bf30-41b3-abd5-1965ad9ec8ee"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"9e294e13-902d-4f1f-8669-1239684f74aa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"5a70f0a0-0f00-4416-bdf4-17240bbc9b9a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"2ca331de-851f-49d9-8581-65acbddbc7df"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"f2420b91-0dc5-46fa-9823-691cd8549170"}}]}],"conditions":{"13":{"t":"sh","i":{"co":{"cIds":{"12":["ec93b231-28df-4c71-a8c8-25811b86a3b4:51718"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"name":"No Environment","conditions":["13"]},"2":{"conditions":[]}},"questions":{"12":{"type":"ob","label":"Frontend Project","description":"Please provide your Frontend Project. Use \"My project is not listed\" in case your project is not shown.","validation":{"rq":false,"mns":1,"mxs":1},"jiraField":"customfield_11065","questionKey":""},"8":{"type":"cd","label":"What service do you need?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"GitHub access","other":false},{"id":"2","label":"Domains","other":false},{"id":"3","label":"SSL certificate","other":false},{"id":"4","label":"Other","other":false}],"questionKey":""},"4":{"type":"ts","label":"Github User","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"11":{"type":"ts","label":"Project ID","description":"","validation":{"rq":true},"jiraField":"customfield_10572","questionKey":""},"5":{"type":"tu","label":"Github repository link","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"7":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"9a8e8321-3399-47c7-b161-f07c75ba4c90"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2025-03-27T15:12:09.013312837Z","publish":{"jira":{"newIssueRequestTypeIds":[241],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[241],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Service request form","submit":{"lock":false,"pdf":false},"templateFormUuid":"9a8e8321-3399-47c7-b161-f07c75ba4c90"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"8e161a9c-a9f9-42ba-9a67-26355bdd49ee"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"e3ba1558-f3d4-4a6e-8547-35c08f8dd0cc"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"6fab0e83-bf30-41b3-abd5-1965ad9ec8ee"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"9e294e13-902d-4f1f-8669-1239684f74aa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"5a70f0a0-0f00-4416-bdf4-17240bbc9b9a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"2ca331de-851f-49d9-8581-65acbddbc7df"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"f2420b91-0dc5-46fa-9823-691cd8549170"}}]}],"conditions":{"13":{"t":"sh","i":{"co":{"cIds":{"12":["ec93b231-28df-4c71-a8c8-25811b86a3b4:51718"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"name":"No Environment","conditions":["13"]},"2":{"conditions":[]}},"questions":{"12":{"type":"ob","label":"Frontend Project","description":"Please provide your Frontend Project. Use \"My project is not listed\" in case your project is not shown.","validation":{"rq":false,"mns":1,"mxs":1},"jiraField":"customfield_11065","questionKey":""},"8":{"type":"cd","label":"What service do you need?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"GitHub access","other":false},{"id":"2","label":"Domains","other":false},{"id":"3","label":"SSL certificate","other":false},{"id":"4","label":"Other","other":false}],"questionKey":""},"4":{"type":"ts","label":"Github User","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"11":{"type":"ts","label":"Project ID","description":"","validation":{"rq":true},"jiraField":"customfield_10572","questionKey":""},"5":{"type":"tu","label":"Github repository link","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"7":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"9a8e8321-3399-47c7-b161-f07c75ba4c90"},"linkedJiraFields":["customfield_11065","description","customfield_10572"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}