{"xsrfToken":"a37f30b5b6fa9c68a1ce219b995e976f76bf17b8_lout","branding":{"id":"22","key":"support","name":"commercetools Platform Support","portalBaseUrl":"/servicedesk/customer/portal/22"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c1ed044a-587e-443c-b87d-6907905e5755/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDg3OGM3ZC04NGEzLTQyNjctOGM5Ni1lNWRkZWRkNmYyNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMxZWQwNDRhLTU4N2UtNDQzYy1iODdkLTY5MDc5MDVlNTc1NSI6WyJyZWFkIl19LCJleHAiOjE3NDcxMTAxNjIsIm5iZiI6MTc0NzEwOTU2Mn0.UD4lD1ah31JTgcKdrfH2XngYWAaAyzbgTtmV6iSx5Ic&client=0d878c7d-84a3-4267-8c96-e5ddedd6f274&mode=fit","logoId":"c1ed044a-587e-443c-b87d-6907905e5755","isLogoAvailable":true,"helpCenterTitle":"commercetools support","sharedPortalName":"commercetools support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"commercetools support","sharedPortalName":"commercetools support","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#191741","helpCenterTitleColor":"#f7f7f7","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"22","key":"support","projectId":10169,"serviceDeskId":22,"name":"commercetools Platform Support","description":"<p>Composable Commerce including B2B.<br> Connect, Checkout and InStore.</p>","portalBaseUrl":"/servicedesk/customer/portal/22","reqTypes":[{"id":"249","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Report a problem</p>","icon":10598,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[47],"key":""},{"id":"247","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"<p>Ask us a question</p>","icon":10596,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","groups":[47],"key":""},{"id":"115","name":"Report API Outage or Downtime","descriptionHtml":"","callToAction":"Report API Outage or Downtime","introHtml":"<p>Time critical incidents that affect your end customers, e.g.,:</p>\n<ul>\n <li>Site unavailable due to commercetools API issues</li>\n <li>Data loss</li>\n <li>Severe security issues.</li>\n</ul>\n<p>Have you checked <a href=\"http://status.commercetools.com/?\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://status.commercetools.com/?</a></p>\n<p>Incident reports immediately trigger escalation procedures and wake-up calls. We may choose to charge the effort caused by off-topic incident reports.</p>","icon":10599,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[47],"key":""},{"id":"248","name":"Suggestion","descriptionHtml":"","callToAction":"Suggestion","introHtml":"<p>Submit a suggestion</p>","icon":10597,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10597","groups":[47],"key":""},{"id":"250","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"<p>Requests submitted by email</p>","icon":10595,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10595","groups":[],"key":""},{"id":"405","name":"Support Incident Reachout","descriptionHtml":"","callToAction":"Support Incident Reachout","introHtml":"<p>For Support team only!</p>","icon":10574,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[],"key":""},{"id":"301","name":"Support Reachout","descriptionHtml":"","callToAction":"Support Reachout","introHtml":"<p>Commercetools Support reaches out to a customer or partner</p>","icon":10491,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"438","name":"test-problem","descriptionHtml":"","callToAction":"test-problem","introHtml":"<p>test</p>","icon":10759,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10759","groups":[],"key":""}],"reqGroups":[{"id":47,"name":"commercetools Support Requests"}],"orderMapping":{"47":[247,248,249,115]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"43c793b7-d08d-33f0-a8f5-70816744e3b1","appLinkName":"System Confluence","appLinkUrl":"https://commercetools.atlassian.net/wiki","spaceKey":"SupportKBCoCo","spaceName":"Support KB CoCo","spaceUrl":"https://commercetools.atlassian.net/wiki/spaces/SupportKBCoCo","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":22,"kbLinkDomainURLs":["https://commercetools.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":22,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDg3OGM3ZC04NGEzLTQyNjctOGM5Ni1lNWRkZWRkNmYyNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE2OSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxMTA3NjIsIm5iZiI6MTc0NzEwOTU2Mn0.Glp9xJqiuWW3LTu12Q1YY7Os-niaK1L6qy36Ur-qGdY","targetCollection":"upload-project-10169","endpointUrl":"https://api.media.atlassian.com","clientId":"0d878c7d-84a3-4267-8c96-e5ddedd6f274","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":247,"projectId":10169,"form":{"name":"Question","descriptionHtml":"","callToAction":"Question","intro":"<p>Ask us a question</p>","instructions":"","icon":10596,"iconUrl":"https://commercetools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/22/create/247","requestValidateBaseUrl":"/servicedesk/customer/portal/22/validate/247","calendarParams":{"firstDay":0,"date":"2025-05-13T06:12:42+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZDg3OGM3ZC04NGEzLTQyNjctOGM5Ni1lNWRkZWRkNmYyNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE2OSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxMTA3NjIsIm5iZiI6MTc0NzEwOTU2Mn0.Glp9xJqiuWW3LTu12Q1YY7Os-niaK1L6qy36Ur-qGdY","targetCollection":"upload-project-10169","endpointUrl":"https://api.media.atlassian.com","clientId":"0d878c7d-84a3-4267-8c96-e5ddedd6f274","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":true,"formValid":false,"formTemplateData":{},"formValidationResult":{"requestTypeId":247,"missing":[{"jiraFieldKey":"email","jiraFieldName":"Email confirmation to"}],"isConditionallyShown":[],"readOnlyMandatory":[{"jiraFieldKey":"customfield_10836","jiraFieldName":"Support Project Key","proFormaQuestionLabel":"Project Key","readOnlyReason":"anonymous"}],"needToBeMandatory":[],"questionMissingLinkedField":[]},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=commercetools","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a37f30b5b6fa9c68a1ce219b995e976f76bf17b8_lout","baseUrl":"https://commercetools.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://commercetools.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0d878c7d-84a3-4267-8c96-e5ddedd6f274","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"48eb00102e9b471fa9b12a5c4e5e3489","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}